Frequently Asked Questions

It means not settling for average. We partner with you to drive measurable improvements across service delivery, operations, and stakeholder satisfaction. Our goal? To embed excellence as a default setting.

Okay is the enemy of great. Even decent service delivery can hide inefficiencies, gaps, or opportunities for optimisation. We’ll help you uncover the hidden potential in your current model.

Because assumptions are expensive. A pre-procurement contract review ensures your scope, standards, and commercial terms are watertight, clear, and aligned with your goals.

Legal teams look for compliance and legality. We look for operational feasibility, delivery pitfalls, commercial red flags, and a range of other risks to objectives. Think of us as the practical voice in your corner.

Not at all. We also support mid-contract reviews, contract realignments, as well as re-tendering processes where a fresh pair of eyes can make a world of difference.

There are a few! We help you avoid them by designing and managing a structured approach during the tender and contract design and oversight plans that keep everything running smoothly.

It’s the evolution part. After the handover, it’s the focus on transforming to the end state Target Operating Model, embedding efficiencies, innovations, and improvements that deliver long-term value.

Absolutely. We help mitigate the risk during a key period of potential disruption – ensuring all parties play nicely!

Because even high-performing teams can get stuck. We offer objective insight into what’s working, what’s not, and how to better align your structure and strategy.

We focus on estates, facilities, and supporting functions, looking at everything from structure and culture to comms, costs, and performance.

Nope. We pride ourselves on delivering actionable, real-world recommendations you can actually implement. We even help you put them into motion if needed.

Yes! From strategy to selection, we help guide your procurement approach, support you in managing the process, and help you avoid the classic pitfalls that trip up even the best teams.

We’re in. We help with negotiations, clarifying expectations, and ironing out the fine print so everyone leaves the table clear and confident.

Not quite. It’s deeper. We go beyond compliance to evaluate actual performance, strategic alignment, service delivery, and commercial outcomes.

Anyone running a complex or high-value contract who wants to know: is this really working? Are we getting what we paid for? Could it be even better?

You get a clear set of insights and practical recommendations. You can implement them yourself, or we can stay on and help make them happen.

Beyond legal stuff like payment terms or IP, we look at operational, commercial, and delivery risks that can derail performance or drive up costs.

Legal covers the basics. We dig into the real-world side of contracts—what might trip you up during delivery. It’s a complementary service, not a replacement.

We review live contracts or provide insight ahead of re-tendering or renegotiation.

Because there are so many moving parts—A badly managed transition can lead to downtime, compliance failures, or reputational knocks.

With planning, experience, and clear leadership. We bring structured approaches and detailed plans, so nothing gets left behind.

Absolutely. We can lead the charge or provide specialist guidance and tools so your own team can deliver confidently.

Not at all. We support all Sectors where we feel like we can add value and experience!